Customer Service

Customer Service
Course FeeR3,500.00

Course Description

Loyal customers result in happy employees and increased profits. Doing this course will teach you all about the type of customer service that will improve the organisation’s public image and inspire customer loyalty.

Course content

This course will cover the following learning areas:

  • Service delivery as an individual response value.
  • The impact of own behaviour on the behaviour of others.
  • Problem solving in customer service.
  • Effective communication.
  • Ways to make customer service a team approach
  • Internal and external customers.
  • Standards of customer service.
  • Measuring customer satisfaction.
  • Taking and recommending corrective action.
Customer Service
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