Customer Service

Customer Service

R3,500.00

Loyal customers result in happy employees and increased profits. Doing this course will teach you all about the type of customer service that will improve the organisation’s public image and inspire customer loyalty.

Course content

This course will cover the following learning areas:

  • Service delivery as an individual response value.
  • The impact of own behaviour on the behaviour of others.
  • Problem solving in customer service.
  • Effective communication.
  • Ways to make customer service a team approach
  • Internal and external customers.
  • Standards of customer service.
  • Measuring customer satisfaction.
  • Taking and recommending corrective action.

Additional information

Payments

Once off full payment

Course Fee

The course fee of R3 500 is payable as an once-off payment

Duration

8-12 weeks

This is a guideline. You may complete the course in a shorter time period. You have a maximum of 12 weeks to complete the course.

Course layout

This is an online course that consists of 2 modules, 1 quiz and 1 final online test.

Certification

IBM Certification

Entry Requirements

  • This course is open to all and no restrictive admission requirements apply.
  • It is recommended that you are competent in basic:
    • Communication at NQF level 4, or equivalent
    •  Mathematical Literacy at NQF Level 4, or equivalent

Study Material

The study material is presented online on the student portal upon receipt of payment.

There are no prescribed textbooks for this course.

Accreditation

Services SETA accredited.

This short course is aligned to the Unit Standard: 242829

 

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