Conflict Resolution

• This course is open to all, and no restrictive admission requirements apply.
• Applicants do not need a Matric or National Senior Certificate to do this course.

Course Delivery

This course is delivered 100% online, allowing you to study from anywhere at your own pace. It is an ideal option for working professionals and learners seeking flexible study.

Course Content

This training covers key areas of workplace conflict and equips students with practical tools for resolution. Core topics include:

• Defining conflict and its impact in the workplace
• Types and stages of conflict
• Self-awareness in conflict situations
• Building positive workplace relationships
• The role of communication in conflict resolution
• Verbal and non-verbal communication skills
• Conflict outcomes and resolution strategies

Learning Outcomes

By the end of the programme, participants will be able to:

• Understand what conflict is and how it can escalate
• Identify different types and stages of conflict
• Apply the most common conflict resolution styles effectively
• Strengthen communication to prevent and resolve conflict
• Use intervention techniques with confidence
• Enhance productivity and teamwork through improved conflict management

Standard Course Duration: Approximately 3 months, depending on your own pace of study. Many students complete the course sooner.

Maximum Course Access: You have up to 12 months from your registration date to complete the course. This additional access is provided to accommodate working professionals and students with other commitments.

All assessments are completed online via your student portal. There are no formal examinations. Assessment is based on quizzes and assignments submitted through the platform. Quizzes are timed and can be attempted at scheduled intervals, while assignments are marked by your allocated assessor, who will provide feedback accordingly.

Professional Recognition

The course content is aligned to SAQA Unit Standard: 114226.

Aditionally, the course is endorsed by the Association for Office Professionals of South Africa (OPSA), confirming that its content aligns with current industry standards. As such, the course has been awarded 5 Continuous Professional Development (CPD) points by OPSA.

Upon successful completion, students receive:

• An Official IBM Professional Certificate
• An Additional OPSA CPD Certificate, reflecting the CPD points earned (valid for 1 year)

Learners who wish to receive their certificate in person are invited to attend the annual IBM Graduation Ceremony held in Rondebosch, Cape Town, South Africa.

Graduates are welcome to celebrate this milestone with invited guests.

To ensure learners have immediate proof of achievement, IBM College issues an Official Digital Certificate upon successful completion of the programme. The Embossed Hard-Copy Certificate is then formally presented on stage during the Graduation Ceremony.

Sign up for the graduation ceremony here.

Upon successful completion, learners receive a secure digital IBM Certificate that can be independently verified online and instantly shared with employers or professional platforms such as LinkedIn.

Digital Certificate Features

• Built-in employer verification
• Instant LinkedIn profile integration
• Unique certificate ID and verification URL
• Shareable online credential
• Enhanced security features to protect certificate authenticity

In addition to your Official Digital Certificate, you may order a professionally printed and embossed IBM College Certificate with a premium presentation-quality finish.

Available Options

• Courier Delivery: R 300
• Collection at the Annual Graduation Ceremony: Rondebosch, Cape Town