Customer Service


Customer service is a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public eye. It is all about how you treat people who support your company, including those who are paying customers and internal customers.

Customers are the reason you have a job. If you don’t service them properly, you may lose your job.

This short course will teach you all about quality customer service and making sure your customers feel they are valued, treated fairly, and appreciated by your business.


Course content

In this short course you will learn about monitoring the level of service between a business or business unit and its customers, both internal and external. Happy customers = happy business = happy employees!

Course objectives:

  • Service delivery as an individual response value.
  • The impact of own behaviour on the behaviour of others.
  • Problem solving in customer service.
  • Effective communication.
  • Ways to make customer service a team approach
  • Internal and external customers.
  • Standards of customer service.
  • Measuring customer satisfaction.
  • Taking and recommending corrective action.

Available through online learning only.

Additional information


Once off full payment


2 – 4 weeks

The course is offered through online learning only.


This is an accredited short course and you will receive an IBM/Seta certificate upon successful completion.

There are online tests and one assignment, no exams.

The course is offered through online learning only.

Entry Requirements

  • Open to all and no restrictive admission requirements apply. you do not need matric.
  • The course is offered as an online course only.
  • Accredited short course aligned to SAQA-unit standard outcomes.

Installment Payment Options

Once-off full payment. Course content will be made available upon receipt of payment.

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